Are We a Good Fit?

We require that all our patients receive their required vaccines according to the AAP Recommended Vaccine Schedule. We do not offer delayed or alternative vaccine schedules.

As medical professionals, we feel very strongly that vaccinating children on schedule with currently available vaccines is absolutely the right thing to do for all children and young adults. We are making you aware of these facts not to scare you or coerce you, but to emphasize the importance of vaccinating your child. We are more than willing to discuss any questions you may have about vaccines, but do require all new patients to our practice to adhere to the vaccination schedule endorsed by the American Academy of Pediatrics (AAP)

• We firmly believe in the effectiveness of vaccines to prevent serious illness and to save lives.
• We firmly believe in the safety of our vaccines.
• We firmly believe that all children and young adults should receive all of the recommended vaccines according to the schedule published by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP). 
• We firmly believe, based on all available literature, evidence, and current studies, that vaccines do not cause autism or other developmental disabilities. 
• We firmly believe that thimerosal, a preservative that has been in vaccines for decades and remains in some vaccines, does not cause autism or other developmental disabilities.
• We firmly believe that vaccinating children and young adults may be the single most important health promoting intervention we perform as health care providers, and that you can support as parents/caregivers.

The recommended vaccines and the schedule of administration are the results of years and years of scientific study and data-gathering on millions of children by thousands of our brightest scientists and physicians.

Certain vaccines on the schedule are considered "recommended" rather than "required". Examples include influenza, COVID-19, and HPV. We highly recommend adhering to the recommended schedule for these vaccines as well, but this is not required in order to be a part of our practice.

Delaying or “breaking up the vaccines” to give one or two at a time over additional visits goes against expert recommendations, is not supported by any scientific data, can lead to unnecessary delays and errors, and can put your child, other children, and adults at risk for serious illness (or even death). 

Families who decide not to adhere to this policy will be dismissed from our practice and referred elsewhere. 

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

To ensure we provide you with the most efficient care, we require that you call ahead to schedule an appointment. We can nearly always see you the same day for sick visits. We do not accept walk-ins. 

Please familiarize yourself with our office hours to see if they work for your family.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to be connected with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

For well visits, call the office. Well visits may be scheduled up to 3 months in advance.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to dismiss familes from our practice for repeated missed appointments. We request 24 hours notice for cancellation of appointments.

A fee may be charged for a second missed appointment. The third missed appointment will result in discharge from the practice.

For new patients, you will be dismissed from the practice if your first appointment is missed.

When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number. The answering service will then connect you with one of our telephone triage nurses from Children's Hospital Colorado to assist you regarding your child's problem. If needed, the nurse will page one of our on call providers who are available 24/7. 

You may wish to check the "Is Your Child Sick?®" section of our website for helpful information before using this service; This section contains over 200 of the most common childhood health concerns. Read more about After Hours care.